Busters Towing is contracted by the City of Vancouver. (CBC) A Vancouver tow truck driver is 'traumatized' after he attempted to tow away an SUV with two children in it, says Busters Towing.
According to witness Kim Adams — who was sitting outside of the Caffé Artigiano on West Broadway when she saw the SUV being hoisted — a baby and a young girl, approximately six years old were in the back of the vehicle when the door flung open.
"She was poised on a seat to jump down to the curve to escape from truck, " said Adams, noting the girl was in "extreme emotional distress, screaming and crying."
"By that time I could run up to her and and she was down on the curve I had my arm around her trying to comfort her," she said.
A spokesperson for Busters Towing says the company's policy is not to tow vehicles with people or animals inside of them.
"The driver was as traumatized as anybody," said Vern Campbell, a consultant on standards and operations to Busters Towing.
Typically, tow truck drivers are expected to hook up clamps to the vehicle in question, step out of their own truck, check the vehicle they are towing, strap it down, and then proceed to tow it away.
Campbell says Busters has a disciplinary process for incidents when policy is not followed, but would not divulge details.
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